As members of the Renewable Energy Consumer Code (RECC), we must have appropriate insurance to cover possible third-party damage, which may be caused by any of our activities. We are insured by Courtprice with whom we hold 5m public and products liability as well as employers liability and indemnity insurance.
Where required our installations include insurance backed warranty from IWA.
We are also Trustmark registered. Follow this link for their customer charter.
Conciliation and arbitration
In the first instance, any complaint or feedback should be emailed to info@installations.co.uk
We will endeavour to work with you to solve any negative issue or reach an agreement.
If we are in dispute on any issue where we cannot come to an agreement then we can refer the matter to conciliation. If you wish to go to conciliation, we are obliged to agree.
RECC conciliation service is the conciliation service that will be used. The process is described within the Renewable Energy Consumer Code (RECC).
A suitably qualified expert will be appointed to consider the dispute. This expert will make recommendations to resolve the dispute.
These recommendations are not binding on either party. If you do not agree with the findings, you can refer the matter to the Independent Arbitration Service. The procedure used for this independent arbitration is described within the RECC Consumer Code. If you decide to follow this route, you will be required to pay a fee equivalent to the county court small claims procedure fee. You will have this fee refunded if the arbiter finds in your favour.
An award made under the independent arbitration service will be final and legally binding. Either party may only challenge the award on certain limited grounds under the Arbitration Act 1996.
We recommend that you read the Renewable Energy Consumer Code, it is available at www.recc.org.uk